Booking Refund Policy

At Hut Monster, we prioritize customer satisfaction and aim to provide a clear and fair refund policy. Please familiarize yourself with our booking refund policy below:

Eligibility for Refunds

Refunds are applicable for service cancellations within 24 hours before the scheduled service. This ensures users have the flexibility to adjust plans.

Refund Processing Time

Refunds for eligible cancellations will be processed promptly, typically within 5-7 business days. We understand the importance of timely reimbursements.

Cancellation Fee

Cancellations made within 24 hours of the scheduled service may be subject to a nominal cancellation fee. This fee helps cover administrative costs associated with last-minute cancellations.

Late Cancellation

No-shows or cancellations made after the scheduled service time may not be eligible for a refund. This policy encourages users to communicate changes in plans promptly.

Failed Service Delivery

Users are entitled to a full refund if a service provider fails to deliver the agreed-upon service. We strive for reliable service delivery but acknowledge unforeseen circumstances.

Refund Method

Refunds will be issued to the original payment method used for the booking. Users will receive an email notification once the refund has been processed.

Our refund policy is designed to balance the needs of users and service providers while ensuring a fair and transparent process. Please contact our customer support at Hut Monster@demo.com for any refund-related inquiries or assistance.